CLASS ACTION AGAINST BBG COMMUNICATIONS

Who is BBG Communications?
BBG Communications is a privately owned company based in San Diego owned collectively by the Tijuana Mexico Galicot family.
Gregorio Galicot is the president with very little internet presence.
Jose Galicot, philanthropist, poet, family man, founder of Tijuana Innovadora, owner of drug pharmacist super stores selling drugs world wide, donates millions to charity and oh yes, board of directors of BBG COMMUNICATIONS INC, his Sons Grgorio is president and Raphael is well, whatever Raphael is..
Here’s his Facebook
José Galicot Behar
Maybe you want to leave him a message.

To contact BBG Communications:
Phone: 1.619.564.3640
Email Address: info@bbgcomm.com
Mailing Address: BBG Communications 1658 Gailes Boulevard San Diego, CA, 92154
Another phone number not listed on their website:
1.619 661 6661 same machine answer as above.

Here’s an interesting document you might want to read.
It’s an application to the FCC to transfer the shares of FAIRCALL, a Florida based Communication Company owned by BBG to a Galicot family trust.
http://fjallfoss.fcc.gov/ecfs/document/view.action?id=7021684697
What should I know? I’m not a lawyer and I’m sure it’s all completely legal, after all BBG and the Galicots are scrupulously honest, but to me it looks like a bit of legal jiggery pokery. Anybody know how that works? Transfer shares to a trust and avoid the tax?

Mole report

“If consumers complain enough they get an across the board 30% credit. However, what consumers are not told is that these confidential complaint calls are being recorded without the consumer’s authorization or consent.”

According to BBG’s published rates here’s what a call from Amsterdam, Schiphol Airport would cost you. (J. Mattes report)

Within the Netherlands: € 5, = connection fee, then € 1.50 per minute
Europe + Turkey and Morocco: € 9, = connection fee, then € 3.99 per minute
USA and Canada: € 18, = connection fee, then € 3.99 per minute
Other countries: € 12, = connection fee, then € 3.99 per minute.

So officially,
A three minute call from Amsterdam to USA would cost you €29.97. It doesn’t mention that if you make a “No Reply” call you will still be charged the “Connection Fee” and certainly no mention of BBG’s creative accounting,
As an unwary traveler if you make two three minute calls to the US and one “No Reply” your total minimum charge would be €77.94. over $100 US

Apart from the outrages charges the real scam is that the cost of credit card calls is not published on the phone booths and even if you have the presence of mind to ask the operator for the price you will be told the “Minute Rate” but no mention of the “Connection Fee”, you will only discover that when your credit card statement arrives.

How many people would use the system if they knew how much it was going to cost?
Amsterdam is the only place found that has published charges, and then only in Dutch.
The rates are not published on the phone booths, but buried deep away somewhere on Schiphol Airport’s website, (J. Mattes) although I haven’t been able to find it.

“Hey, I also got scammed at Schiphol airport, on those public pay-phones in the baggage belts hall. 5 short calls (three less than 5min. and two 5-10min. conversations) + 2 that didn't go through (still I paid 21.91euro for each), all in all 258 euros!!!! “ ($344)
www.tripadvisor.com

Do these people need to be stopped or what?

How can these Airports and Hotels Justify dealing with a company that has so many overcharging complaints?
With so many reports of scamming from unsatisfied customers you would think that these reputable Airports and Hotels would want to disassociate themselves from BBG but they don’t, why?

BBG’s website advertises that they pay commission to its partners,
Quote: “and partake of a significant revenue shares generated from these calls.” it goes on to list associations with internationally acclaimed Hotels such as:
Four Points Shraton, Four Seasons, CCC Communications, courtyard Marriott, Guatel, Hacienda Mar, Holiday Inn, Jack Tar Village, Marriott, Millicom, New World, Palace Resorts, Panasonic, Park Plaza, Royal Resort, Samsung, Sandals, Sheraton, Sol Melia. plus they have associations with an undisclosed number of Airports world wide.
Surly these Partners are not turning a blind eye to BBG’s activities just because of the money!
So what’s the real reason they are associating with BBG?

Protest Conference

We are considering the possibility of a protest conference, in order that any aggrieved party would have an opportunity to meet other people who have been scammed by BBG and also to involve the media to give as much publicity as possible.
Eric J. Benink, Esq. The lawyer handeling the Class Action would be invited to speak and listen to your complaints.
The agenda would take the form of an official meeting giving opportunity for open forum, followed by a protest march to the head office of BBG COMMUNICATIONS presenting them with sacks full of complaints, culminating in an evening party.

The event would be held in a hotel near to BBG COMMUNICATIONS head office in San Diego, CA, 92154

The charge for attending the conference would be a direct reflection of the actual cost only, this would be a strictly not-for-profit event.

Initially In order for us to establish the number of people that would be interested in attending please use the conference reply form adding whatever suggestion or comments you feel relevant.

Conference Reply Form

Together we can make a difference.
Looking forward to meeting you.

$5,000,000
Class Action has been filled:
EVANS v BBG COMMUNICATIONS. INC
United States District Court
Southern District of California
http://kkbs-law.com/lawsuits/Evans%20(Amended).pdf
Krause Kalfayan Benink & Slavens, LLP
625 Broadway, Suite 635
San Diego, CA 92101
(619) 232-0331 (phone)
(619) 232-4019 (fax)
website:kkbs-law.com

Nov 1st 2011

US TROOPS RIPPED OFF BY BBG NOW THEY’RE OUT FOR BLOOD AND REVENGE…
US TROOPS BRINGING CLASS ACTION… WAY TO GO JOE
Hussain, Bin Laden, Arafat,
now go find the Galicot's.
Ye Haw! Go get em boys!

A company accused of charging hidden pay phone fees to troops traveling to and from the war zone is facing a possible class action filed by a soldier from Fort Hood, Texas, and his wife.The lawsuit accuses BBG Global of not disclosing “unconscionable” credit-card fees for its pay phones in the Leipzig/Halle Airport in Germany, a popular refueling destination en route to and from Iraq and Afghanistan.The lead and, so far only, plaintiffs, Sgt. Richard Corder and his wife Dharma, were charged $41 for a four-second credit-card call to the U.S. in May. At the time, he was headed to Iraq and was not carrying change. “They’re taking advantage of soldiers in a vulnerable state, calling their wives and families to tell them they’re OK after they’ve just left them,” said Dharma Corder, of Round Rock, Texas. “It’s the perfect setup to take advantage of them.” www.armytimes.com
Read the courthouse news here. http://www.courthousenews.com/2011/10/19/40739.htm
NOTE: Let’s see how BBG wriggle out of this one, I wouldn’t mind betting they try and buy them off.
Like offering free phone calls to all US military or something.
We'll see!

Complain – Complain – Complain

Complain to the airport where you used the phone.
The airport receives enormous commission on the money you were ripped off for, as much as 40%.
So if you got ripped off for $60 the airport got $24 of your money.
The airport is responsible for everything that goes on in their airport, including the phones. Don’t let them fob you off by telling you it’s nothing to do with them.
THEY ARE RESPONSIBLE for you being ripped off.
They’ve got a big chunk of your money. The airports are partners with BBG and are the real guilty party for allowing this scam to continue. The airports are in league with this scam, they receive hundreds of complaints and yet it’s still allowed to continue. WHY?
Complain – Complain – Complain

BBG got out of the Class action by legal trickery.
They claimed that they weren’t responsible for the calls as they were made through another company and not BBG…. Guess who owned the other company…. BBG!
BBG has dozens of different names and it seems they can switch them around whenever they like… very convenient for tax purposes and avoiding class actions.

Scam the courts – Scam the tax - Scam the public – Scam you – Scam me
Scam - Scam - Scam.

It would appear that BBG are unstoppable, there must be somebody out there that has a solution to stop this scam and put an end to this diabolical rip off.
C’mon some computer hacker techi out there, find a way to stop them.

Add your suggestion for putting an end to this scam, HERE, completely uncensored, suggest whatever you like.
Have your say,
If you can't get even...
Arghh!

...
Get Mad!
It won't get your money back... but it'll make you feel better.

Dec 22nd 2010
Heathrow Airport Chaos!

Heathrow Airport snowed in with stranded passengers by the thousands.
Did you use your credit card to make a call from a phone booth?
To add to traveler’s misery will come the surprises on their credit card statement.

BBG Communications will never tell you up front what the connection fee for each call will be. You will only discover that when your credit card statement arrives. Be prepared!
It’s an Ill wind that blows nobody any good and BBG Communications have had a bonanza. If you feel that you’ve been scammed or overcharged for a Credit Card call in Heathrow during this crisis.
Do this....
1. Complain like crazy to Heathrow Airport.
They are the people ultimately responsible for everything that happens in the Airport and they receive commission on your transaction. They are aware of the number of complaints against this company and have done nothing about it.

2. If your call was to the USA then Join the CLASS ACTION against BBG Communications, first hearing will be early 2011.

3. Complain Directly to BBG Communications, website: bbgcommunications.com
but don’t hold your breath!

Post your complaint here and on the web, let everybody know. Public awareness is your best allie.
"My wife was in Heathrow Airport She made one phone call that lasted 2 or 3 minutes. For that call we were charged US$23.60 twice. Meaning two separate transactions of $23.60 each. To make matters worse, they charged us again this morning US$0.95. How can that be possible when my wife arrived here at dawn yesterday? I had to cancel my wife's card in case they decide to charge us again. so much hassle for one phone call." JM

Breaking News December 2010

On November 17th 2010 BBG Applied to the court for a dismissal of the class action but their motion was denied. The case is due for a first hearing early 2011.

You are a putative class member if, on or after March 12, 2006, you placed a telephone call from a BBG serviced payphone.

BBG have fessed up to their outrages credit card charges at Amsterdam, Schiphol Airport. Read John Mattes report:

Read John's report Here

But what the report doesn’t state or disclose is the amount of money that people are being dishonestly scammed even in excess of the outrages charges and cases of double billing.
That’s a closely guarded secret.

But we now have a Mole working at BBG who is sickened by their activities. Soon we will have the lowdown on all their underhanded sordid dealings.
So far we know that staff is trained in the art of deception regarding disclosing the real cost of using your credit card.
As soon as the report is ready it will be published right here. Unfortunately we will have to run it passed our Lawyers before we can publish it.
Keep coming back for updates and breaking news.

Update: 9th December 2010:

BBG Communications are threatening legal action against this website in an attempt to close it down.

The website is having the desired affect of bringing together large numbers of people with complaints of scamming and fraudulent charges by BBG COMMUNICATIONS. Rest assured that even if they manage to get the website shut down we will continue working at getting the message out there. We are determined to stop them.
BBG Communications are coming face to face with the power of the web.

They are scamming Millions of dollars world wide from people just like you and me and they must be stopped.
Unfortunately there is no instant gratification in law so even a Class Action is going to take years to come to fruition, but the web is instant justice. In a heartbeat we can get the message out there.
So do everything you can think of to post your complaint on the web and in particular complain to the hosting Hotel or Airport telling them that they are hosting and participating in an overcharging scam by BBG Communications. Personally I feel that they are equally responsible as they received commission on the money that we were ripped off for.

The lawyers handling the class action, Krause Kalfayan Benink & Slavens, LLP, have issued a confidential FAQ .
Please apply directly to them, address below, for a copy, read it through and supply your information as requested.
Eric J. Benink, Esq.
Krause Kalfayan Benink & Slavens, LLP
625 Broadway, Suite 635
San Diego, CA 92101
(619) 232-0331 (phone)
(619) 232-4019 (fax)
email: eric@kkbs-law.com
website: kkbs-law.com

In the event that BBG manage to close down this website please refer to the website http://www.bbgovercharge.com for continuing updates.

BBG Communications overcharges thousands of consumers a day at payphones around the world .The scam is simple, their payphones which are in international airports and hotels list the price for coin calls, but there is no mention of the outrageous charges for credit card calls.
Unsuspecting travelers who use a credit card to make a call only learn when they get their credit card bill that the minimum call could cost over $25.Consumers tell us they also get huge bills for calls that don’t even go through
The company goes by a number of names, BBG Londoon, BBG Luxembourg, International Satellite Communications, BBG Holand, Faircall, NTCS etc. For consumers whatever the name, the outcome is the same, being stuck with huge credit card bills

If you feel that you have been scammed and have a complaint against this company then continue reading this website and join the CLASS ACTION

There are hundreds of recorded complaints, below are just a few gathered by a quick internet search. For every complaint published there are hundreds if not thousands that are not recorded

DO NOT USE YOUR CREDIT CARD IN HEATHROW AIRPORT PHONE BOOTHS.
A Telephone booth credit card scam in Heathrow Airport is being run with the approval of Heathrow Airport by a company called BBG COMMUNICATIONS, which is owned by a Mexican from Tijuana
The advertising says 60p for ten minutes but if you use your credit card you are going to be scammed, In my case 120 pounds for 3 local calls. Don’t take my word for it just GOOGLE: BBG COMMUNICATIONS and read the complaints.
It’s a filthy scam on unwary travelers and even though HEATHROW AIRPORT is aware of it they are doing nothing about it.
tripadvisor.co.uk

If you’ve been scammed by this company post a report here.

BBG PHONE BOOTHS AT HEATHROW ARE A RIP OFF
BBG Communications Complaint by Mriche
I lived in London for 20 years and frequently travel through Heathrow when travelling between the USA and Europe. On Sunday, October 17th, I used a phone booth. There used to be British Telecom booths, and I didn't even notice what company this booth belonged to. I needed to make a call within the UK, and used my credit card as I didn't have any chage. Today, my US Visa card called me to report 'possible fraudulent activity'. Three brief calls to my bank totalled more than $60. In the old days I would have used a BT phonebooth and paid maybe $5 total. I told Visa to cancel the charges, and I'm going to claim fraud when they send me the paperwork to fill out. I've sent a customer feedback email to Heathrow Airport, and I'm going to write to British Airports Authority, the company that owns and operates Heathrow. Their address is on the Heathrow website. I'm embarrassed, as a Brit, to have overseas visitors ripped off in this way. Heathrow Airport should be embarrassed too. There are lots of consumer complaints places and TV shows in England, including an organization called Ofcom, that represents consumers in disputes with telecommunications companies. Here's their website: http://www.ofcom.org.uk/ I'll contact the FCC too, but as this call was made from the UK, I think Ofcom is my first start
ripoffreport.com

Video Report by :
http://www.investigativeguy.com/bbg-global-phone-scam/

Join the CLASS ACTION and file your complaint
( file complaint )

Dionne says:
October 31, 2010 at 9:16 pm
I was scammed by these people visiting the Protea Hotel group in South Africa. They pretended to be the hotel’s telephone service provider. I was charged $60 for a three minute call to Toronto.

Report Written by Kourtney Watene,
on 25-06-2010 21:02
I made two calls from Brisbane Airport to a local call in Brisbane, I spoke for 2 mins and was charged $50. I didn't know this at the time. Untill later checking my CC account. On the same day I used a 50c piece and spoke for 10 mins, glad I did, as this rate is reasonable. but the CC one is not. I have emailed Brisbane airport.

BBG Communications
BBG Communications International Pay Phone Scammers,
Outrageous Charges Internet
*Consumer Comment... BBG SCAM CONTINUES
Submitted: Thursday, July 08, 2010
Called family on a pay phone at the Hong Kong Airport to California. I received $149.80 worth of charges. 3 phone calls were dated 7/8/10 in which I was already in San Francisco!
The charges were outrageous each $20+ for less than 1 minute phone calls!
I filed a complaint to the BBB, FTC, and FCC. Be warned! Do not use an international pay phone with a credit card!

Yup. Got me too. Just got back from Grand Cayman only to find over $200 worth of charges on our credit card bill for maybe 5 or 6 minutes of phone use. We were charged $41 a call, even if no-one picked up on the other end.... called like 5 times but only got an answer twice. RIDICULOUS.
This company needs to be put out of business NOW.
Get the word out.... BBG needs a good class action suit to shape them up...
bizclaims.com

Posted by: Stopthes...
Posted On: 2010-10-14
BBG COMMUNICATIONS LET THEM KNOW
BBG Communications Complaint by Stopthescamers
To All BBG COMMUNICATIONS Victims.
These people are preffesional SCAM artist. LET EVERYONE KNOW. JOSE GALICOT from Tijuana is the Orchestrator. LET EVERYONE KNOW.
His new SCAM, Organizing a multi-million dollar convention "Tijuana Innovadora" in Tijuana. He and his partners will reap millions!!!
LET EVERYONE KNOW.
Let local Television TELEVISA Tijuana, 8, 9 10 in San Diego, and local government know who this group really are.
LET'S STOP JOSE GALICOT AND HIS PARTNERS MAKE $$$ BY SCREWING EVERYONE
Go to Tijuana Innovadora web page and post complaints.
Go to Tijuana Innovadora Facebook and post complaints.
Go to San Diego Tribune and post complaints.
And more. LET EVERYONE KNOW THIS PEOPLE!!!
Yes Kourtney you were ripped off like thousands of others by the BBG phone over charges.
investigativeguy.com

Report Written by Colleen,
on 21-09-2010 12:26
I attempted to call several numbers (which as far as I know where all German) from the Hauptbahnhof (main train station) in Frankfurt, Germany. Only one got through, was to a German mobile number, and last 2 minutes. My credit card bill came with 3 charges, two at $.95 and one for $27.95. I had also made local calls with coins, which were expensive (hence running out of coins and in desperation having to use the card), but nowhere near on par with $15/minute.

Report Written by Colleen,
on 21-09-2010 13:42
To follow-up, after calling 1800-608-0575 I received the explanation that my charge was a $14 connection fee plus about $3/min, BUT with a minimum charge of 5 minutes. Thus $14 + 5($3) = $29, which besides not even being what they charged me, is ridiculous. After going on about that for awhile they offered me some crap about a one-time courtesy of a pathetic $8 applied to my card, but stating that it would not be paid if I disputed the charge. I am quite certain they cannot do that, so I will call their bluff and contact my credit card company next.
I have not found a feedback phone number or email for hauptbahnhof, but am filing with the FCC and will attempt to battle the charges with BBG and my credit card company. The time will not be worth the $30, but this company should be mobbed.
digg.com

Jakub says:
November 5, 2010 at 2:57 pm
I’ve written a ‘how to get your money back’ article on my blog regarding my BBG experience in 2007. For details check out the blog post here: http://blog.biernacki.ca/2007/04/bbg-communications-phone-scam/
In my personal case me and my buddies got all our money back, but it took some time, and some threats against BBG, the first problem with this scam is that the Customer Service reps that pickup the calls are WELL trained to combat hostile people, so they will quickly turn the table against you and try to return 50% of what you paid.
The best way is to contact management because hanging on the line, talking to your bank are all fruitless efforts to get your money back. Noemi Olmos was the manager that I emailed and got my full refund, I imagine she spends her days trying NOT to refund anyone unless they keep being persistent.

Just a few complaint links

Do a little reserch of your own

PRIVICY:
All information gathered via this website is solely for the purpose of bringing a CLASS ACTION against BBG COMMUNICATIONS.
Your email address or any other information will never be passed to any third party other than for the purpose of legal representation.

Home | Class Action | Add Your Complaint (Public) | Register you Complaint (Private)

It Just goes On and On

19/8/2010 8:13 PM bbg luxembourg BBG Communications over charged and charged for call not connected san ysidro, California

Author: moneta, Virginia Credit Card Fraud : bbg luxembourg
California
28/27/2010 9:50 PM BBG Communications BBG Communications International Pay Phone Scammers, Outrageous Charges Internet

*Consumer Comment...BBG SCAM CONTINUES
Author: , California
Telephone Companies : BBG Communications Internet
38/14/2010 11:06 PM Sheraton Hotels and Resorts Sheraton claimed as “Satisfied Customer” of scamming BBG Communications. Internet

Author: Hercules, California
Hotel : Sheraton Hotels and Resorts Internet
48/12/2010 7:32 PM Visa supports BBG Communications in its filthy telephone scam. San Diego California

Author: Pinole, California
Telephone Companies : Visa
California
57/30/2010 12:57 PM BBG Communications/ International Satellite Communications BBG Ripped Off on my honeymoon by modern day thieves san ysidro, California

Author: columbus, Mississippi
Communications & Networking : BBG Communications/ International Satellite Communications
California
65/30/2010 5:31 PM BBG Communications - International Satellite Communications BBG Communications Jason Myers, reported CEO, does not exist. Ex-employee speaks San Ysidro, California

Author: Tijuana, Other
Telephone Companies : BBG Communications - International Satellite Communications California

75/14/2010 11:57 PM BBG Communications, Expensive delay on Iceland San Diego, California

Author: Victoria, British Columbia
Telephone Companies : BBG Communications California
85/14/2010 6:57 AM BBG Communications - International Satellite Communications Jason Myers, CEO Ripped off also - would like to join in a class action lawsuit San Ysidro, California

*UPDATE EX-employee responds...Hello, Duncan
Author: Atlanta, Georgia Telephone Companies : BBG Communications - International Satellite Communications California 94/1/2010 2:48 PM BBG Communications - International Satellite Communications SCAM IS IN HOTEL ROOMS NOW Internet

Author: sanford, Florida
Hotel : BBG Communications - International Satellite Communications Internet
103/17/2010 6:27 AM BBG Communications - International Satellite Communications International Satellite Communications Dublin Airport Pay Phone Rip-off San Ysidro, California

Author: Hampton, New Brunswick
Telephone Companies : BBG Communications - International Satellite Communications California

112/3/2010 9:20 AM BBG Communications, BBG London, BBG Londoon Stole $48 USD from me. Tampa, Florida

http://www.ripoffreport.com

Author: tampa, Florida
Services : BBG Communications, BBG London, BBG Londoon Florida
121/28/2010 11:42 PM BBG Communications, Inc International Calling Services - Deceptive practices, quote low price and charges high - Internet

Author: Southport, QLD, Services : BBG Communications, Inc Internet
131/15/2010 8:44 AM BBG Communications, BBG London, BBG Londoon i used my credit card and payed 27 $ USD for a 1 min phonecall. they did not even tell me about the cost. Internet

Author: panjim, Credit Card Fraud : BBG Communications, BBG London, BBG Londoon Internet
1412/23/2009 11:00 AM bbg luxembourg BBG Communications Exceptional High telephone cost from Germany to Inverness Scotland Frankfurt, Germany

Author: Kempton Park, Other
Telephone Companies : bbg luxembourg

159/28/2009 6:59 AM BBG Communications Where is the consumer protection against BBG Communications and other filthy scammers? San Diego, California
...It's all useless.
Author: Hercules, California
Telephone Companies : BBG Communications California

http://blog.biernacki.ca/2007/04/bbg-communications-phone-scam/

Kelly | January 1st, 2010 at 4:44 PM

I too was ripped off by this company just a couple days ago. My husband and I were coming back from Italy and had a lay-over in Frankfurt International Airport where we called home. Six attempts to connect to my sister at home in Maryland were done on my CC. Three attempts to connect were done on my husband’s CC and a final call that got through was on his as well. I was charged $31.77 for EACH of the six calls that NEVER connected. I made SURE I hung up before the answering machine picked up. The three calls that didn’t connect on my husband’s CC were also charged $31.77. The one call that did go through and lasted for approximately 15 minutes only cost pennies under $17.00. I will NEVER again make an international call from a pay phone using my credit card… ever again. I am following the advice of the initial blogger and am attempting to get the charges removed. As it is New Year’s Day, I cannot get in touch with my bank, but will do so first thing tomorrow to dispute the charges and report them as fraud. I am amazed at how many people have been scammed by this particular company and that nothing is being done to prevent them from these fraudulent acts.

david | March 31st, 2010 at 8:45 PM
i have just been riipped of by these scamming b*****d’s. i made a phone call which lasted under 20seconds and have been charged $59 my phone call went like this, ” hello could you please come and pick me up from the shops my mobile battery is dead, thanks” then i hung up and disconnected the call. <
br> bernice | April 21st, 2010 at 5:14 PM
mother f¿¿¿??=((&/%&$%·”·!·$”·%s i was on my online bank acount and saw a $49.95 charge o my debit card from a luxemburg crap company i just made a less than a minute phone call ,my husband and i never cary cash specially when we go to Baja so for my bad luck my mobile battery died so i used on of those public phones that claimed to just charge a dollar for international calls ahhhhhhhhhhhhhhaaaaaaaa im so angry im guessing im gonna have to get a new debit card .

JNP | July 28th, 2010 at 4:47 PM
I just got back from the BVI’s to find $300 in charges on my card for six phone calls. Three were successful connections less then 3 min, and the other three just voicemail… and all the same $49.10 charge. There was no signage around the phone and nobody working in the area knew the fees… someone said “the operator” would tell me the charges before connecting but no such luck. It makes no sense and i no longer have the cushion i need back home until the next paycheck. I’m so frustrated.

Chad | August 11th, 2010 at 9:10 PM
File a complaint with the BBB of San Diego. Takes a few minutes but they will contact BBG for you a couple of times. They successfully got me a full refund of $85 for my two one minute phone calls!

united | October 19th, 2010 at 9:07 AM
made two international credit card calls at Kuala Lumpur Airport. One didn’t get through, the other last for less than 30 seconds. I was charged 65 Canadian dollars. My CC company said it was my fault not to ask how much it would cost. I called 1-800-608-0855 and they only agreed to give me back 26 credits.

Sheldon | November 5th, 2010 at 6:13 AM
A quick update for people looking to make calls from Frankfurt airport. I got scammed by BBG the first time I transited through. This last time, I realized a few things:
1) DO NOT BUY the calling cards from the machines around the airport. They have calling card vending machines right next to the payphones. As absurd as it is, these calling cards
DO NOT work on their own payphones. The 800 access number on the card is blocked from the payphones. So its a complete waste of your money.
2) The rates for the payphones are clearly displayed on the LCD phone displays, and these are the cash rates. In theory, disputing the charges from BBG should be trivial if we can get a screen shot of the LCD displays. The display says that calls to the US are $1 or so per minute. Unfortunately I did not have a camera, so could not take a shot. Can someone who sees this please take a shot and post it?
3) And for folks who actually need to make a call… USE COINS. I got a few Euro coins at the money changer, and called home for a couple minutes to the US for just 2 Euro. Best of all, total peace of mind that there are no hidden charges.
Hope this helps someone out there.

Travelling marmot | November 8th, 2010 at 11:13 PM
I too was scammed at Frankfurt airport. I filed a complaint with Better Business Bureau (BBB) in San Diego and copied BBG Communications on all my correspondence with the BBB. BBG sent me a couple of vaguely threatening e-letters, one of which told me I had 7 days to reply with my credit card number, otherwise they’d consider the matter closed. I immediately forwarded this letter to the BBB. Voila! Within 3 days I had a conciliatory letter from BBG and a nearly full credit on my account (less about $4 for the original call). I don’t know what the BBB did or said, but it worked. Good luck!